As a financial services company, we’re providing this Global Privacy Statement (which we’ll refer to as “Privacy Statement”) to explain how we, Vaunt Courier LLC and Vaunt Courier LLC Platforms (collectively “VauntCourier (eTAX-VC)” ,“we”, “our” and “us” ) collect, use, share or otherwise process information when you interact with us and our offerings, services and experiences, or when businesses provide us with your information. This Privacy Statement is global in nature, meaning that it is applicable to all Vaunt Courier websites and offerings, and it describes our privacy practices when we process:

 

1. Personal information for the purposes of preparing a tax return or in connection with the preparation of a tax return (collectively, “Tax Preparation Information”) as part of providing eTAX-VC web-based tax preparation services;
    

2. Personal information for the purposes of providing the benefits of the platform, which is collectively, all of Vaunt Courier’s services, sites, experiences and software (including through our mobile applications and desktop applications) other than Tax Preparation Information (the “eTAX-VC Platform”); and/or
    

3. Personal information as necessary to manage, run, improve and develop our business and personalize your experience while interacting with the eTAX-VC Platform.

eTAX-VC determines the purposes and means of the processing of personal information, as described in this Privacy Statement, and therefore acts as ‘data controller’ (or equivalent/similar terms) for purposes recognized by certain data privacy laws. We may share your personal information within the Vaunt Courier Platforms and conduct processing activities as controllers or joint controllers for the purposes set out in this Privacy Statement. If you have any questions about the processing of your personal information, please contact us in the section “How to Contact Us” below.

In certain circumstances, there may be more than one data controller processing your information. For example, your employer or a financial partner may also act as a data controller. In these situations, we act as an independent data controller over our processing activities – meaning that we make determinations over how your personal information will be processed independently from the other data controllers. The other data controllers have their own obligations under applicable information privacy laws. eTAX-VC is not responsible for the processing of other data controllers (including our customers) and you should contact them directly for questions on how they process your personal information and for exercising your privacy rights in relation to such processing.

The eTAX-VC Platform and your information

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When we say “platform” we mean that when you choose to share data with us, or bring over information from third parties (like a bank or loan provider), we use that data together, not just within the individual offering(s) you’re using. This means that, for example, W2’s, tax forms and other personal information such as driver’s license or bank information will all “live” together.

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The personal information we use in this centralized way is all the information that eTAX-VC knows about you, either because you are an end user of our services or a customer contact (like a subscriber to a customer's email list) whose personal information has been included in the eTAX-VC Platform. It includes information such as your credentials; your name and contact details; payment information; information about your activities, behavior, your interests and preferences (including purchase history with eTAX-VC or if you're a customer contact, our customers); insights about your finances, business or preferences or your contacts; the content you or others place about you in our Platform; and information we have collected about you from third-party sources.

Information we receive from you

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The personal information that we receive about you depends on the context of your interactions with eTAX-VC, how you configure your account and the choices that you make, including your privacy settings. Personal information that we receive from you may also depend upon what services, functionalities or experiences you use, your location and applicable law. 

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• Creating an account
  We collect information when you create an account, interact with the eTAX-VC Platform or activate a subscription. Personal information may include your name, address, phone number and email, country, profile photo, billing information (your payment information), usernames and credentials.
   

• Identification information
  We collect information to verify your identity, including your name, social security number, social insurance number, driver’s license numbers, government-issued identification details, for example to verify your identity in order to help you file your tax return.
   

• Tax Information
  We also collect tax forms such as W2, 1099’s and other relevant tax documents in order to prepare and file your tax return.
   

• Customer support, product research, training and feedback
  We may collect personal information such as your name, email address, telephone number and any other personal information you choose to share when you reach out to us for support, give us feedback, participate in optional surveys, subscribe to marketing, attend our events, participate in product research or training or otherwise interact or communicate with us.
   

• Social and community content
  We receive content you post on our social media pages and our community pages.
   

• Online behavioral data
  We may automatically collect certain information about your use and interactions with our websites, customers’ websites or e-commerce stores, Platform, social media websites, and marketing campaigns that we or our customers organize, including device information (such as your IP address and unique device IDs), page view information and search results, links and if you are a customer contact, whether or not a campaign presented or sent to you using our offerings has been viewed, delivered, opened, clicked on, whether it has bounced or was treated as spam. 
   

• Device information
  We may collect information about your device such as Internet Protocol (“IP”) addresses, log information, error messages, device type, and unique device identifiers. For example, we may collect IP addresses from you as part of our sign in and security features. 
   

• Usage information
  We may collect information about your usage of the Platform, such as the pages you viewed, the services and features you used or interacted with, your browser type and details about any links or communications with which you interacted.
   

• Location information
  Certain features in the eTAX-VC Platform may collect your precise location information, device motion information, or both, if you grant permission to do so in your device settings. For example, if you use our time-tracking service.
   

• Information from cookies and other technologies
  eTAX-VC and our service providers may use commonly used tools such as cookies, web beacons, pixels, local shared objects and similar technologies (collectively "cookies") to collect information about you (“Cookie Information”) so we can provide the experiences you request, recognize your visit, track your interactions, and improve your and other customers' experience. You have control over some of the information we collect from Cookies and how we use it. For full details on how we use cookies and similar technologies please see our eTAX-VC Website Cookies Policy.
   

• Required information
  Some services and experiences in the ETAX-VC Platform require you to provide information for it to function. If you do not wish to provide the required information, you may not be able to use certain features.

We collect and process personal information about you where:
 

• We have your consent to do so;

• We have a contract with you and it is necessary to process your personal information to perform our contract with you, including to provide you with the benefits of the eTAX-VC Platform and operate our business;

• The processing is in our legitimate business interests (in those jurisdictions where legitimate business interest is a legitimate basis for processing) such as operating our businesses, improving and developing the eTAX-VC Platform, communicating with you, marketing our offerings and services and personalizing your experience, and to detect illegal activities; or

• We need to comply with legal requirements, including applicable laws and regulations.
  
   

Personal information is used for the following purposes including to:
 

• Provide you with the eTAX-VC Platform, create your account and manage our relationship with you

• Improve and develop our products and services by analyzing how they are used and interacted with, as well as by assessing the use of and interactions with our Platform and certain content our customers send or display through the Platform, including by conducting data analytics to develop insights about you, your needs and preferences so we can make more informed predictions, recommendations and products for our customers

• Run and manage our business, including resolving billing and financial disputes

• Evaluate your eligibility for financial or other marketing offers, products and services

• Communicate with you, such as sending you electronic notifications concerning your financial privacy

• Protect against misuse or abuse of our services and ensure compliance with our terms, including in relation to content our customers send or display through the Platform

• Market our services, products and experiences, including to deliver gifts and promotional materials, product recommendations and other non-transactional communications via email, post, telephone, SMS or push notifications, in accordance with your marketing preferences

• Personalize your experience and tailor recommendations, advertising and offers presented to you, including through the development of insights about you and your needs based on your interactions with the products, services and offerings of our platform 

• Combine and anonymize information about your interactions with eTAX-VC to create aggregate, anonymized statistics for use in research and for marketing, promoting, improving and developing our platform

• Provide you with support and resolve disputes

• Conduct research, including by partnering with academic institutions

• Comply with our legal and regulatory requirements

• Authenticate your identity, including through the use of Biometric Data

• Manage event registrations and attendance, including sending related communications to you

• Register visitors to our offices for security reasons and manage non-disclosure agreements that visitors may be required to sign

• Protect the rights, property, safety or security of the eTAX-VC Platform, our customers, employees or others and prevent fraudulent or illegal activity

• Exercise our rights in the course of judicial, administrative or arbitration proceedings

• Enforce, remedy or apply our Terms of Service or other agreements and/or

• Process your information for other purposes that are compatible with the disclosed purposes if and where this is permitted by applicable law.
   

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Automated Processing

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To provide you with valuable personalized advice, recommendations, and experiences, we may process your personal information using automated and manual (human) methods. Our automated methods include artificial intelligence (AI) and a range of technologies that help our services learn and reason to improve our ability to personalize and enhance your experience in the eTAX-VC Platform.

We may share your information in the following circumstances:

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With your consent
In accordance with our Data Protection Principles, except for as outlined below, we only share your information with third parties when you have directed us to do so.
 

When you connect with an eTAX-VC Platform partner
You may be provided with offers, products, and services from third-party companies who integrate with our eTAX-VC Platform (“Platform Partner”). If you choose to interact with a Platform Partner, apply for their services or offerings or otherwise link or sync your account to a Platform Partner’s product or service, you consent and direct eTAX-VC to share your information, including personal information, to the Platform Partner providing the service or offering. For example, when we send your personal information to partners in order to generate offers for you to review, when we send your application information directly to our partners, or when we send you to the partner’s site for you to provide the information directly to them.
 

In some cases, if you click through to go to a Platform Partner’s site, you will automatically be sending your personal information to that Platform Partner. When this happens, you will still have to submit your application on the Platform Partner’s site. Remember that any information you provide to a Platform Partner, whether through us or on your own, will be subject to their privacy practices and terms and conditions.
 

For certain product features
We may use third party API services, such as YouTube and Twilio, for certain product features. If you choose to use those features, you acknowledge and agree that you are also bound by the third party’s privacy policy, such as Google’s Privacy Policy for YouTube API services. You may manage your YouTube API data by visiting Google’s security settings page.

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When you connect to your social media account
Some of our features enable you to connect to a social media account or share information on social media platforms, like Facebook and Twitter. Any information you choose to share on social media may potentially be visible to a global audience and will be subject to the social media provider's privacy policies (not this Privacy Statement). You should take care only to share information on social media that you are comfortable sharing.

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For research
With appropriate controls, we may share information with third-parties, such as academic institutions, government and non-profit organizations, for research purposes or to publish academic or policy-related materials. We only share information in a way that would not allow any individual to be identified.

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For joint features, sales, promotions and events
We may share your information with third-parties companies who are jointly providing features, sales initiatives, promotions or events with us.

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When you publicly post the information
We may provide opportunities for you to publicly post reviews, questions, comments, suggestions or other content, which may include personal information, such as your name or user name. Anything you share in a public forum is public, and you should think carefully before you decide to share.

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With service providers or agents
We share personal information with our service providers or agents who provide services on our behalf for the purposes described in this Privacy Statement. Service providers or agents are required to implement reasonable privacy and information protection controls to maintain the privacy and security of information provided to them consistent with the privacy practices outlined in this Statement. Service providers or agents may include companies that assist us with our advertising, marketing and sales efforts, help us with our technology offerings (such as a hosting, security or anti-fraud providers) and help us run our business.

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For mergers and acquisitions
If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your information with that company and its advisors before and after the transaction date.

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No sale of personal information to third parties
We do not and will not sell personal information to third parties! We do share personal information with third parties for the business purposes described in this Statement.

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With our affiliates and subsidiaries and your right to limit information sharing
We may share your information with our affiliates and subsidiaries for everyday business purposes as described in this Statement, including for marketing purposes, for improving and developing our offerings and for personalizing your experience on our Platform. Certain laws may provide you with the right to limit our information sharing activities in certain circumstances. Please review these rights in the “Country and Region-Specific Terms” section below.

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Cookies and other tracking technologies
You can find information on changing your browser settings to opt-out of cookies in your browser settings. You can manage the Cookies on eTAX-VC.com at any time by clicking on the link “Your Cookie Settings” at the bottom left. If you disable some or all of the cookies the service, or parts of the service may not work. For more information, please see eTAX-VC’s Website Cookie Policy.

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For advertising and analytics
eTAX-VC may use advertising networks and other providers to display advertising on our eTAX-VC Platform or to manage our advertising on other sites. Our advertising partners may place cookies on unaffiliated websites in order to serve advertisements that may be relevant to you based on your browsing activities and interests and determine the effectiveness of such advertisements.

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If you are a resident of California, Colorado, Connecticut, Utah or Virginia and would like to opt out of the “sale” or “share” of your personal information by eTAX-VC to third parties, please follow the instructions on our “Do Not Sell My Personal Information” page.

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For legal reasons
We may share your information with third-parties for legal reasons without your consent, and as permitted by law, including:
 

• When we reasonably believe disclosure is required in order to comply with a subpoena, court order, or other applicable law, regulation or legal process
   

• To protect the rights, property, or safety of eTAX-VC, the eTAX-VC Platform, our customers or others
   

• To protect or defend against attacks
   

• To enforce, remedy, or apply our Terms of Service or other agreements
   

• To prevent fraud, cybersecurity attacks or illegal activity
   

• For debt collection
   

• With regulatory agencies, including government tax agencies, as necessary to help detect and combat fraud and/or protect our customers, users and/or the ETAX-VC Platform, or in required institutional risk control programs.

Your rights
At eTAX-VC, we believe that you have rights to information that pertains to you, your household and/or your business. If another person has input or processed information in the eTAX-VC Platform about you or on behalf of you, your family or your business (and we are processing such information as data controller), you may ask to receive a copy of your information, even if you do not have an account with us.

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Depending on where you live, you may have certain state- or nation-specific rights with respect to your personal information that we collect and process.

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For specific information on what measures you can take to manage your privacy, please see the “Country and Region-Specific Terms” section for your country, below.

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Verification
To help protect privacy and the security of your information, you may be asked to provide additional information to verify your identity and/or ownership rights prior to us exercising your data rights. If we are unable to verify your identity or ownership rights to the data, we may not be able to provide you with data rights until you are able to provide us with proper documents.

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Information retention
Unless you specifically ask us to delete your personal information, we retain your personal information as long as it is necessary to comply with our data retention requirements and provide you with services and the benefits of the eTAX-VC Platform and successfully run our business. However, even if you request a deletion, we may be required to maintain your information for as long as necessary to:
 

1. comply with our legal or regulatory compliance needs (e.g. maintaining records of transactions you have made with us);
    

2. to exercise, establish or defend legal claims; and/or
    

3. to protect against fraudulent or abusive activity on our service.
    

This means we may keep different information for different periods. If your account is canceled because you’ve not used it in a long time, we may delete this information straight away.

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There may be occasions where we are unable to fully delete, anonymize, or de-identify your information due to technical, legal, regulatory compliance or other operational reasons. Where this is the case, we will take reasonable measures to securely isolate your personal information from any further processing until such time as we are able to delete, anonymize, or de-identify it.

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International data transfers
Unless you have provided us with consent to transfer your information, US Tax Preparation Information shall be processed and stored in the United States in accordance with applicable law.

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With the exceptions noted above, you agree and eTAX-VC reserves the right to store and process your personal information in the United States and in any other country where eTAX-VC or its affiliates, subsidiaries, or service providers operate facilities in accordance with and as permitted by applicable laws and regulations. Some of these countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).

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When we transfer, store or process personal information outside of your jurisdiction, we take appropriate safeguards to require that your personal information remain protected in accordance with this Privacy Statement and applicable law. We may use contracts or the Standard Contractual Clauses approved by the European Commission or, as may be applicable, the equivalent clauses approved by the UK Government, to help ensure your information is protected. For more information on the transfer safeguards we rely on and where they have been made available, please contact us by using the details in the “How to contact us” section below. 

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Although not relied on for data transfers, eTAX-VC complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union (EU), the United Kingdom (UK), and Switzerland to the United States. We are subject to the investigatory and enforcement powers of the Federal Trade Commission.

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Security of your personal information
We use physical, technical and organizational safeguards designed to protect your information. However, despite these controls, we cannot completely ensure or warrant the security of your information. You can find out more about how we protect your information and the steps you can take to help protect your information here.

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Changes to our Privacy Statements
From time to time we may change or update our Privacy Statement. We reserve the right to make changes or updates at any time. If we make material changes to the way we process your personal information, we will notify you by posting a notice in our platform or on a community post; by sending you a notification; or by other means consistent with applicable law.

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You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Privacy Statement. Please review this Privacy Statement periodically to stay informed about how eTAX-VC protects your privacy.

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Collection and use of children’s personal information
Our services are not intended for or directed to children. We do not knowingly collect personal information from children. If you believe we may have information from a child, please contact us.